Refund policy

Bilkul. Shopify store ke liye Return & Refund Policy clear aur simple honi chahiye. Since tum mixed products sell karogi, maine policy ko general rakha hai. Jo promises tum actually fulfill nahi kar sakti, unhe publish mat karna.

Return & Refund Policy

Last updated: August 23, 2026

At BavCutie, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible item, please contact us and we’ll help you with the next steps.

1. Eligibility for Returns

A return may be accepted if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product is unused and in its original condition and packaging, where applicable.

  • You contact us within 7 days of receiving your order.

Some products may not be eligible for return due to their nature. The product listing will mention any specific return restrictions.

2. Non-Returnable Items

For hygiene, safety, or other product-specific reasons, certain items may not be eligible for return, including:

  • Used products

  • Products without original packaging, where applicable

  • Personal-care or hygiene products that have been opened or used

  • Products specifically marked as non-returnable on the product page

3. How to Request a Return

To request a return, please contact us within 7 days of delivery with:

  • Your order number

  • Reason for the return

  • Clear photos/videos of the product, if it is damaged, defective, or incorrect

Our team will review your request and let you know whether it is eligible for return.

4. Refunds

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, subject to the applicable payment provider's processing time.

5. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery and provide photos/videos of the issue. We will review the situation and, where applicable, arrange a replacement or refund.

6. Return Shipping

Return shipping charges, if any, will depend on the reason for the return and the product involved. If the return is due to an incorrect, damaged, or defective product, BavCutie may cover the applicable return shipping cost.

7. Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

8. Contact Us

For return or refund requests, please contact us through the contact details provided on our website and include your order number so we can assist you quickly.

BavCutie reserves the right to review each return/refund request according to this policy and applicable laws.